Terms & Conditions

Privacy Policy
What is our privacy policy?

We respect your privacy and take it extremely seriously. We take great pride in being honest, fair, respectful, and courteous to each and every customer. We will not rent, sell or exchange your email address. We do not collect any of your personal information unless you provide it to us. Any information that you provide to us will only be used to better serve your needs and to make your shopping experience more complete. We follow this policy not just because it is the law, but because we believe that it is the right thing to do.

How secure is buying online at joehachem.com?

Our web-site is 100% safe! When you use your credit card to shop at joehachem.com, rest assured that the transaction is completely safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with all of the major web browsers. This technology safeguards your personal information and ensures your complete privacy. In fact, shopping online at joehachem.com is safer than using your credit card at a restaurant or department store. We also do not store your credit card details.

Deliveries & Shipping
Delivery

All orders will be dispatched via [you will need to work out who you send your products with] Couriers. We offer free shipping for all orders to an Australian delivery address and international shipping rates apply for orders placed outside of Australia. All delivery charges are based on weight and will be calculated during the checkout process. If your questions regarding delivery are not answered below, please email info@joehachem.com for more information. Check you are happy with the shipping details

Standard Shipping

All orders from joehachem.com are processed between 8 a.m. and 4 p.m. (EAST), Monday through to Friday and usually dispatched within 48 hours of the order being received. Shipping takes 4 business days. You will be provided with a tracking number to track your delivery online.

International Shipping

We ship all around the world. Standard international shipping takes from 7 to 21 business days, depending on your distance from us. You will be provided with a tracking number to track your delivery online. It is important to note international customers may be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Joe Hachem merchandise and shipping charges. joehachem.com is not responsible, nor can we offer any specific advice regarding custom duties and taxes. For specific information, please consult with your local government import office prior to placing your order.

Returns & Exchange Policy
What is our policy on returns and exchanges?

We understand that occasionally you may have to return a product to us for a variety of reasons and to make it easier we have a simple return and exchange policy.
If the item you receive is not right, whatever the reason, return it to us within 60 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition.

Where do I send returns?

Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package (remember to keep your receipt and tracking number) to:

Company
Address [Hashman let me know if you want to use the Concave address for returns]

Please note we cannot be responsible for packages lost en route to our company.
Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. Please note we do not refund cost of shipping as this is a third party service unless the product has a manufacturer's fault and or if we send you the wrong item in error, we will of course pay the shipping costs.

What if I want to return an item, but no longer have my invoice?

You may still return your item. Items returned without an invoice or copy of an invoice may take longer to process.

What if I receive the wrong item?

Please contact a customer service representative at info@joehachem.com so that they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us.

If I receive a defective item, what is the return procedure?

Every item that we sell meets our strict quality and performance standards. It's our experience that through proper care and normal use almost all defects will be evident in the first 60 days after the purchase. For this reason you may return any defective item for 60 days after the date of purchase for an exchange or full refund.
We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim.

How long will it take for my Return/Exchange to be processed?

Returns are usually processed within 1-5 business days after they arrive at our location.

I have another question not answered here

Then please contact us with your question and we will get back to you. We will contact you within 48 hours.